Privacy Policy Judibos – Personal Data Protection for Malaysian Players

Introduction

Judibos ("we", "Platform") takes user privacy seriously. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the judibos website, mobile app, and all related services.

By registering a judibos account or using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document in full before continuing to use the platform.

1. Personal Data We Collect

Judibos collects the personal information needed to provide a secure, efficient, and personalized service to every member. The following are the main categories of data we collect:

2. How judibos Collects Data

Judibos collects your personal data through several transparent methods:

• Account registration: Information you enter directly when registering or updating your judibos profile.
• KYC process: Identity verification documents you submit for anti-money laundering compliance purposes.
• Financial transactions: Data generated when you make a deposit or submit a withdrawal request through available payment methods.
• Platform usage: Data collected automatically when you use the judibos website or app, including gameplay records and navigation activity.
• Cookies and similar technologies: Technical information about your device and usage patterns to improve your platform experience.
• Direct communications: Information you share when contacting the judibos support team.

3. Purpose of Using Your Personal Data

Judibos uses your personal data solely for the following legitimate and stated purposes:

• Account management: Creating, verifying, and maintaining your judibos account securely.
• Transaction processing: Processing your deposits, withdrawals, and all financial transactions accurately and securely.
• Legal compliance: Meeting legal obligations including KYC compliance, AML reporting, and other regulatory requirements.
• Platform security: Detecting and preventing fraud, account abuse, and unlawful activity on the judibos platform.
• Service improvement: Analyzing usage patterns to improve the user experience and develop new features.
• Service communications: Sending you important notifications about your account, eligible promotions, and platform updates.
• Responsible gaming: Monitoring gaming patterns to identify and assist members who may need support.

4. Sharing Data with Third Parties

Judibos does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processors: Transaction information that must be shared with licensed payment processors to complete your deposits and withdrawals.
• Service providers: Technical service providers that assist judibos in operating the platform, subject to strict confidentiality agreements.
• Legal obligations: When required by law, court order, or direction from a competent authority.
• Interest protection: In cases of fraud, security threats, or to protect the legitimate rights of judibos and its members.

All third parties that receive judibos data are required to comply with data protection standards equal to or higher than those applied by judibos.

5. Data Security Measures

Judibos continuously invests in data security infrastructure to ensure your personal information is always protected to the highest standard:

• 256-bit SSL encryption: All data transmitted between your device and judibos servers is protected by unbreakable bank-level encryption.
• Secure data storage: Data is stored on servers protected with storage-level encryption and strictly limited access.
• Strict access controls: Only authorized judibos staff with a legitimate business need may access your personal data.
• Periodic auditing: The judibos security system is regularly audited by independent security experts to identify and address any vulnerabilities.
• Threat detection: A real-time monitoring system that detects and responds to intrusion attempts or unauthorized access.

6. Cookies and Tracking Technologies

Judibos uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the judibos website.

• Essential cookies: Required for core platform functions such as secure login and session management.
• Performance cookies: Collecting information on how you use judibos to help us improve the platform.
• Functional cookies: Saving your preferences such as language and display settings to deliver a more personalized experience.
• Analytics cookies: Helping judibos understand aggregate usage patterns for product improvement purposes.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of certain parts of the judibos platform.

7. Data Retention Period

Judibos retains your personal data for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law.

• Active account data is retained for as long as your account remains active with judibos.
• Financial transaction data is retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC records are retained for a minimum of 5 years after account closure for AML compliance purposes.
• Technical log data is retained for 90 days before being automatically deleted.
• Marketing data is deleted within 30 days of you withdrawing your consent.

When data is no longer needed and there is no legal obligation to retain it, judibos will securely delete or anonymise that data.

8. User Rights Regarding Personal Data

As a judibos user, you have the following rights regarding your personal data, which you may exercise at any time by contacting our privacy team:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or outdated data.
• Right to erasure: You may request deletion of your data under certain circumstances, subject to our legal obligations.
• Right to restrict processing: You may request that we restrict how we process your data under certain circumstances.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service.

9. Protection of Children's Data

Judibos does not provide services to individuals under the age of 18. We do not knowingly collect personal data from minors.

If we discover that personal data of a minor has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account. If you believe we may have collected data from someone under the age of 18, please contact us immediately.

10. Amendments to the Privacy Policy

Judibos reserves the right to update or amend this Privacy Policy at any time. Significant changes will be communicated to you via in-platform notifications or your registered email at least 14 days before taking effect.

• The "updated" date at the top of this page reflects the date of the most recent amendment.
• Continued use of the judibos platform after any amendments take effect constitutes acceptance of those changes.
• You are encouraged to check this page periodically for any updates.

Contact Us About Your Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, the judibos Data Protection Officer team is ready to assist. You can reach us via: